Laura Beltran
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Activity overview
Latest activity by Laura Beltran-
Laura Beltran created an article,
Google Pay and contactless payments
You can now use Google Pay to pay with your Ontop Platinum Card from your phone. Here's how to set it up and what else is coming.Google PayGoogle Pay is available now. You can set it up directly fr...
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Laura Beltran created an article,
The Explore section: everything you can do
Explore is your hub for tools and services inside the app. From there you access everything Ontop has for you, all in one place.Where do you find it?In the bottom navigation bar, tap the rocket ico...
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Laura Beltran created an article,
Your transaction history: how to use the filters
Looking for a specific transaction? Use the filters in your history to find any movement in seconds, no endless scrolling needed.Where is the history?On the Home screen, tap See All to view all you...
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Laura Beltran created an article,
Pay your bills directly from your Global Account
No lines. No external apps. Pay your bills directly from Ontop, in seconds.Available in Colombia, Mexico, Argentina, Peru, and Chile.How do I pay a bill? Open the Ontop app Go to the Explore tab Ta...
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Laura Beltran created an article,
Sending USD to Argentina: what you need to know
Sending dollars to Argentina has specific regulatory requirements worth knowing before you confirm your transfer. A few minutes of preparation can save you weeks of waiting.Before you sendContact t...
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Laura Beltran created an article,
Card suspended in your country: FAQ
If your Ontop Platinum Card has been temporarily suspended due to restrictions in your country, here are the answers to the most common questions about your money and benefits. What happens to my...
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Laura Beltran created an article,
Keeping your Ontop Platinum Card secure
You have full control over your card's security, directly from the app. Here are all the tools available to keep your money safe.Freeze your cardIf you can't find your card or want to pause payment...
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Laura Beltran created an article,
Transaction declined: how to sort it out
A declined transaction almost always has a simple cause. Here's how to identify it and fix it fast.Declined transactions don't appear in your history. Only completed payments are recorded.Most comm...
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Laura Beltran created an article,
How to activate your Ontop Platinum Card
Activating your card takes less than a minute. Here's how to do it for both your digital and physical card.Digital cardYou can activate it as soon as your first payment arrives. Log in to the Ontop...
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Laura Beltran created an article,
What to do if my transaction is delayed or failed? 🚨
Sometimes, transfers don’t go as planned. But don't worry, there's usually a simple reason, and fixing it is super easy. Delays when to be concerned and what to check Note that processing times de...