No lines. No external apps. Pay your bills directly from Ontop, in seconds.
Available in Colombia, Mexico, Argentina, Peru, and Chile.
How do I pay a bill?
- Open the Ontop app
- Go to the Explore tab
- Tap "Pay your bills"
- Select the service you want to pay: water, internet, phone, gas, and more
- Enter your account number and reference, or scan the barcode
- Confirm
Done. You receive confirmation instantly.
What services can I pay?
Depends on your country, but generally includes:
- Utilities: electricity, water, gas
- Internet and TV
- Phone
- Other recurring local services
Available services are shown directly in the app based on your location.
What is Due Date Schedule?
An optional tool to keep your bills organized. With it you can:
- View your saved accounts and receive notifications for pending payments
- Edit or delete accounts whenever you want
- Save new accounts even if you're not paying right now
You can go straight to payment or use it to stay organized. Your call.
What if my bill is in local currency?
Your Global Account is in USD. If your bill is in local currency, the equivalent in USD is automatically debited. No extra steps needed.
Is there any cost?
No. No additional fees apply for paying bills from the app.
How do I confirm a payment was successful?
The payment appears in your Global Account transaction history. You can also download the receipt from the transaction details or confirm directly with your service provider.
What if a payment fails?
The amount is not deducted from your account, or it's automatically refunded to your available balance. If a payment takes longer than expected, reach out to us.
Need to report an issue?
Reach out from the app or at support@getontop.com and include:
- Service type
- Country
- Payment date and amount
- Description of the issue
Our team will review it and escalate with the provider if needed.
Need help?
Reach out from the app or at support@getontop.com. We're here.