Remote workers
Master your Global Account, your Ontop Platinum Card, and the financial benefits you always deserved.
Registration
- Activate your Personal Account
- How to update your phone number
- Can't log in: how to fix it
- Your identity, verified in minutes
- How to create your Ontop account
- Activate your virtual card
Contracts and documents
- Additional verification for US residents and nationals
- Your contract in Ontop: how to sign, review, and download it
- How to sign your W-8 or W-9 form
- Taxes as an independent contractor: what you need to know
- How to sign an amendment to your contract
- Your documents: account statements, certificates, and invoices
Ontop Global Account
- Your Personal account: everything you can do
- Ontop Pay: get paid for your services
- Your Global Account and your Card: one balance, full control
- Global Account vs. Direct Transfer: which is your experience?
- Frequently asked questions about your Global Account
- Follow the status of your payment in real time
Ontop Platinum Card
- Your Ontop Platinum Card: everything you need to know
- Security codes: PIN, CVV, and Dynamic Token
- How to change the PIN of your physical card
- Refunds and disputes: how to manage them
- Google Pay and contactless payments
- Transaction declined: how to sort it out
Ontop Benefits
Withdrawals & Transfers
- How to send money from your Global Account
- How to send money to a crypto account
- How to send money to your Payoneer account
- How to transfer funds to your debit card
- Sending USD to Argentina: what you need to know
- Was your transfer delayed or failed? How to sort it out
Reserve
Ontop App
- Is this really Ontop? Here's how to check
- Master your Ontop app
- How to identify official Ontop communications
- Manage your account settings
- How to update the Ontop app
- How to troubleshoot common tech issues
Important Information
- Our Ontop Card is Getting a Powerful Upgrade
- How to Fix Common Tech Glitches (Fast)
- How to transfer money from your Wallet to your bank account
- Do you need help? These are our support channels
- Did your transfer fail? How to fix it
- Manage your US bank account