Remote workers
Master your Global Account, your Ontop Platinum Card, and the financial benefits you always deserved.
Registration
- How to Update your Phone Number
- Why can a verification be rejected?
- Unauthorized access to your account. Now what?
- How to create your worker account in Ontop ✨
- Why Your Account Verification is Pending
- How do I repeat the verification process?
Contracts, Taxes and Legal Questions
- Download your contract 💾
- How to sign your W-8 / W-9 form in Ontop
- How to sign your tax form (W-8 / W-9) in Ontop
- My contract type: what I need to know
- Check the status of your contract: Quick guide
- What are Ontop's Terms and Conditions?
Documents
Ontop Global Account
- Ontop Pay: get paid for your services
- Your Global Account and your Card: one balance, full control
- Global Account vs. Direct Transfer: which is your experience?
- Frequently asked questions about your Global Account
- Follow the status of your payment in real time
- Ontop QR: pay with Pix directly from your Global Account
Ontop Platinum Card
- Your Ontop Platinum Card: everything you need to know
- Security codes: PIN, CVV, and Dynamic Token
- How to change the PIN of your physical card
- Refunds and disputes: how to manage them
- Google Pay and contactless payments
- Transaction declined: how to sort it out
Ontop Benefits
Withdrawals & Transfers
- How to send money from your Global Account
- How to send money to a crypto account
- How to send money to your Payoneer account
- How to transfer funds to your debit card
- Sending USD to Argentina: what you need to know
- Was your transfer delayed or failed? How to sort it out
Reserve
Ontop App
- Is this really Ontop? Here's how to check
- Master your Ontop app
- How to identify official Ontop communications
- Manage your account settings
- How to update the Ontop app
- How to troubleshoot common tech issues
Important Information
- Our Ontop Card is Getting a Powerful Upgrade
- How to Fix Common Tech Glitches (Fast)
- How to transfer money from your Wallet to your bank account
- Do you need help? These are our support channels
- Did your transfer fail? How to fix it
- Manage your US bank account