How to Fix Common Tech Glitches (Fast)

Glitches happen. Don’t stress, most of them take just a minute to fix, and you can usually do it yourself.

Let’s get you back on track.

If You're on the web, try these steps:
 

1. Give Your Browser a Fresh Start (Hard Refresh)

Clears Ontop’s cache without messing with other sites.

Chrome

• Windows/Linux: Ctrl + Recargar or Ctrl + F5

• Mac: Cmd (⌘) + Shift (⇧) + R or Shift (⇧) + Recargar

Firefox

• Windows/Linux: Ctrl + Shift (⇧) + R or Ctrl + F5

• Mac: Cmd (⌘) + Shift (⇧) + R or Shift (⇧) + Recargar

Safari (Mac)

• Option + Cmd (⌘) + E

2. Log Out and Back In

Sounds basic, but it refreshes your session and squashes temporary bugs.

3. Clear Your Cache and Cookies

Old data can mess with new updates. Wipe your browser’s cache and cookies for a clean slate.

4. Go Incognito

Open a private/incognito window. If the problem disappears, the culprit might be browser extensions or stored cache.

5. Check Your Internet Connection

Weak or unstable connection?

• Restart your router.

• Or switch to another network to test.

6. Skip the Translation Tools

They can break things. Set your language directly in Ontop instead.

 

If You're on the App:
 

1. Clear the app Cache

Clears Ontop App cache.

📱 Clear Cache on Android

1. Open Settings → Apps.

2. Select the Ontop app.

3. Go to Storage → Clear cache.

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🍏 Clear Cache on iOS

• iOS doesn’t have a universal “clear cache” button. Options:

1. Settings → General → iPhone Storage → select the Ontop app → Offload App.

2. For Safari: Settings → Safari → Clear History and Website Data.

2. Log Out and Back In

Sounds basic, but it refreshes your session and squashes temporary bugs.

3. Trying to access your contract or Invoices?

Take into account that you can only access, sign and download Contracts and Amendments from the Ontop Web Platform, same with the Invoices, you can see and download them through the Ontop Web not on the App.

If you still have questions, feel free to contact our support team 😊