Sometimes transfers don't go as expected. But don't worry, there is almost always a simple reason, and fixing it is very easy.
Common reasons why transfers fail 🔍
- Incorrect account details: Any error when writing the account number or personal information.
- Inactive account: The account you are trying to send money to is not active.
- Technical problems: A temporary error in the system during processing.
How to solve the problem 🛠️
- Go to section Wallet .
- Select the option 'Send Money' .
- Choose the account you need to modify.
- Click 'View Info' to view and update account details.
How long will it take to resolve? ⏱️
Most problems are resolved within 3 business days , but sometimes it can be faster, depending on the case.