You have full control over your card's security, directly from the app. Here are all the tools available to keep your money safe.
Freeze your card
If you can't find your card or want to pause payments temporarily:
- Go to the Card tab in the app
- Tap the gear icon ⚙️ to open Card Settings
- Select Freeze card and confirm
Your card is blocked instantly. You can unfreeze it anytime with the same steps.
Cancel your card permanently
If your card was stolen or you detect fraudulent activity:
- Go to Card Settings ⚙️
- Select Cancel card
- Follow the on-screen steps to confirm
This action is permanent and cannot be undone. You'll need to request a new card from the app.
Card limits
Purchases
| Limit | |
|---|---|
| Per transaction | USD 4,500 |
| Per day | USD 4,500 |
| Per month | USD 9,999 |
| Transactions per day | 60 |
| Transactions per week | 420 |
ATM withdrawals
| Limit | |
|---|---|
| Per withdrawal | USD 1,000 |
| Per day | USD 2,000 |
| Per month | USD 9,999 |
| Withdrawals per day | 10 |
| Withdrawals per week | 35 |
You can check your remaining daily or monthly allowance anytime in Card Settings.
Additional security layers
- 3D Secure: additional verification for high-value online purchases
- 24/7 monitoring: automatic detection of suspicious activity in real time
- Chip and PIN: security technology for in-person payments
Need help?
Reach out from the app or at support@getontop.com. We're here.