If your Ontop Platinum Card has been temporarily suspended due to restrictions in your country, here are the answers to the most common questions about your money and benefits.
What happens to my card balance?
Your money is always yours. If you had a balance on your card when it was suspended, it's automatically transferred to your Global Account, safe and available whenever you need it.
What happens to my pending cashback?
If you had pending cashback from confirmed transactions, it will be credited to your Global Account once those transactions are fully processed.
What happens if a pending transaction gets canceled?
If a pending transaction is eventually canceled, the amount is automatically refunded to your Global Account.
What happens to my monthly subscription?
If you had a monthly plan active, the incomplete billing cycle will be refunded on a proportional basis to your Global Account.
What happens to my annual subscription?
If you had an annual plan, you'll receive a proportional refund for the remaining months of the year. The amount will be credited to your Global Account.
When will the card be available again?
We're working to restore service in affected regions. You'll be notified directly as soon as it's available in your country again.
Need help?
Reach out from the app or at support@getontop.com. We're here.