Administrative Requests

At OnTop, we aim to respond efficiently to employees' administrative needs. Below you will find the correct procedures and expected response times.

Employment Certificates

If you need an employment certificate (for bank procedures, visa, or personal use), please request it by writing to:

[e-mail]

Processing time: The certificate will be sent within 3 business days of the request.

Recommendations:

• Clearly state the reason for your request.
• Include your full name, ID type, and country.
• If you need any specific information to appear in the certificate, please mention it in the email.

Virtual Sessions with the Employee Care Analyst

In special cases where direct interaction is needed, a virtual session between the employee and the Employee Care Analyst can be scheduled.

• The meeting will be coordinated based on both parties’ availability.
• It must be requested in advance via email to: [e-mail]
• These sessions are intended for specific issues that cannot be resolved via email.

Note: For general requests or novelties, we recommend using formal channels such as the novelty platform or your Account Manager.