Payroll and Payment Questions

Payroll Slip

The payroll slip (pay stub) is a document detailing the employee’s salary, deductions, bonuses, and other payment-related concepts.

When is it delivered?

The payroll slip is sent to the employee’s email no later than 3 business days after payment.

Where to request it if not received?

If you do not receive it or have questions related to the document, please contact: [e-mail]

Payment Dates

• 15th of each month: For employees with biweekly contracts.
• Between the 25th and 27th of each month: For employees with monthly contracts.

Important: The bank deposit may take up to 1 business day to reflect in your account, depending on the destination bank's processing policies.

Recommendations

• Check your inbox and spam/junk folder.
• Ensure your email address in OnTop is up to date.
• If the payroll slip contains errors, report them within 5 days after payment.