We have good news!
Since 2026 we add an extra layer of security when you create
a new exit method in Crypto
.
Don't worry, it doesn't change your daily experience. It is fast, simple and only applies in a very specific case. We explain to you.
When is FaceMatch requested?
When you create a new output method in Crypto (to send money from your Wallet).
Nothing else. Everything else remains the same:
✅ Your current Crypto exit methods still work
✅ Banking methods and cards are not affected
✅ Your usual payments and flows continue normally
What is FaceMatch?
It is a quick biometric verification to confirm that it is really you who is creating the exit method in Crypto.
It's like putting an extra lock on your Wallet. More protection, zero complications.
How does it work?
1️⃣ Choose Crypto as your exit method
When you select Crypto , we will let you know that we need FaceMatch and why.
We will then take you to a secure verification flow.
2️⃣ Get ready (quick tips)
For everything to go well:
💡 Look for good lighting
👀 May your face be completely visible
🚫No hat, glasses or anything that covers your face
📱 Keep your cell phone stable
3️⃣ Complete the verification
Follow the instructions on the screen
Take your photo
It usually takes only a few seconds.
4️⃣ Ready ✨
If everything is correct:
You will see a confirmation message
Your Crypto exit method will be saved
You can continue immediately or come back later
It's that simple.
What if something goes wrong?
Sometimes it can be a light or angle issue. Nothing serious.
If it happens:
We'll tell you exactly what to adjust
You can try again instantly
No stress. You are in control.
What happens if it is not approved?
It is not common, but if we are unable to validate your identity:
You will see a clear message on the screen
After 2 failed attempts , your Wallet can be temporarily restricted for security
Our Support and Compliance team will be automatically notified
How to unlock the Wallet?
If your Wallet is restricted:
Support will contact you to validate your identity
If everything is in order, we will request a KYC reset and we will unlock your Wallet so you can try again
If it is not possible to confirm the identity, the Wallet will remain restricted for security
⏱️ Estimated time: up to 48 hours
We know that waiting is not a pleasure, but protecting your money is always a priority.
Security while making payments
When you send money from your Wallet:
A security token is automatically validated
If you have biometrics enabled on your device, it can be used in the background
Everything happens without interrupting your experience.
Why do we add this step?
Because your safety comes first.
FaceMatch helps us:
Prevent fraud in Crypto exits
Protect your Wallet and your funds
Keep Ontop safe for everyone
If at any time you need help, our Support team is with you 🤍
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