Sometimes transfers don't go as expected.
But don't worry, there is almost always a simple reason and solving it is easier than it seems.
We go step by step.
When should I worry about a delay? ⏱️
Times depend on:
The transfer method
The country
Weekends or holidays
Supplier operating windows
If you see the status like “Completed” but the money has not arrived, remember:
👉 Non-business days may delay accreditation at the destination bank or platform.
Before getting alarmed, check the estimated times according to the method.
What times should I wait depending on the method?
🏦 Bank transfers (local and international)
What to expect:
In local currency: 1 to 3 business days
International in USD: 1 to 5 business days
Check:
Owner's name
Account or SWIFT number
If there are weekends or holidays in the destination country
₿ Transfers in crypto
What to expect:
They are usually reflected quickly after confirmations on the network
If the network is congested or it is your first transfer, it may take up to 1 business day
Check:
That you are using the correct network
That the wallet address is written correctly
That the destination exchange accepts that network
High amounts may undergo compliance review
💳 Card transfers
What to expect:
From minutes to a few hours
In certain cases, even 1 business day
Check:
That the card is eligible to receive funds
Let the name match
Don't exceed daily limits
No processor maintenance
💼 Payoneer, Zinli and Astropay
What to expect:
Generally fast
May be delayed due to additional validations or operational windows
Check:
That your account is active and verified
Daily or monthly limits on your platforms
Common reasons why they fail 🔍
Incorrect or incomplete bank details
Inactive or closed bank account
Technical problems during the process
Non-business days that affect accreditation
A misspelled number can change everything. It has happened to all of us.
How do I solve it? 🛠️
Do this:
Go to Wallet
Enter Send Money
Select the account you want to review
Touch View Info
Update data if necessary
Many times that is enough.
How long does it take to resolve? ⏳
Most cases are resolved within a period of up to
3 business days
.
Many times before.
If you see that something is not progressing, write to us at support.
We are with you in this. Always. 🤍
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