Registration

• How can I register on the platform as a worker? 🖥️
• How to complete the verification process? 🔐
• "We're verifying your identity": Why is my account verification still pending? 👀
• The final step: sign my contract and verify my phone number 🖋️
• What should I do if I can't log in? 🔑

Contracts, Taxes and more

• Frequently Asked Questions: New agreement ✅
• Taxes in my country: What do I need to know? 🔏
• Is there anything I need to consider legally? 📄
• My contract type - what do I need to know? 📜
• How to sign my Amendment? ✒️
• How to download your Invoice

Documents

• How to request your certificate of service rendered?
• What social security documents do I require if I am from Colombia?
• Monotributo? We explain what you need!
• How and which documents can I upload? 📄

Ontop Wallet

• What is the Ontop Wallet and How to Make the Most of It? 🧠
• How can I track my payment? 🎁
• What happens if my contract is terminated? 🤚🏼
• Questions about the Ontop Wallet? ⚖️
• Frequently Asked Questions: Third-Party Transfer Changes 📌
• Frequently Asked Questions for US resident 📌

Ontop Visa Card

• What Should You Know About Your Ontop Card? ✨
• Activate Ontop Pay on your mobile!
• How to Activate Your Ontop Card? 🎉
• How to Top Up Your Ontop-Visa Card? 💸
• Ontop Card FAQs: What Do You Need to Know? 💳
• What is Wanderlust and How Can You Make the Most of It? 💥

See all 10 articles

Transfers

• How can I mobilize my money and what fees apply? 📤
• How to transfer to third party accounts 👫🏻
• How to transfer to my own bank account 💰
• How to transfer to my crypto account? 💲
• How to transfer to my Payoneer account? 💵
• How to transfer to my debit card? 💳

See all 7 articles

Important information

• Understanding my Paycheck Status 🔎
• How to set up my bank account as payment method? 🛠️
• What to do if my payment failed? 🚨
• How to: Contact support for contractors 📞