Why can a verification be rejected?

The verification process is an essential step to ensure security and compliance with our policies. In some cases, verification cannot be completed due to one or more of the following reasons:

• Blurred documents or documents with information that does not match : The images in the document are not clear or the data does not match the recorded information.
  
   

• Incorrect or incomplete information : The data provided is not complete or does not correspond to the official documents, also if the document is expired it would not be valid to complete the verification process.
  
   

• Use of VPN or geolocation restrictions : Using tools that change the detected location or attempting to verify from a restricted country.
  
   

• Regulatory compliance requirements : In certain cases, verification may be affected by internal regulations or policies that prevent it from being completed.
   

What to do if my verification was rejected?

1. Check that the images of your documents are clear, legible, without cuts and that all the information matches.
    

2. Make sure you do not use VPN or tools that modify your location, disable these options during the verification process.

3. Try again to upload the corrected and legible documents.

4. If the problem persists, Contact the person in charge of your hiring process for additional assistance.