How do I repeat the verification process?

Did you just send your ID verification? Brilliant. Here we explain what happens next and what to expect.

What is happening now?

Your verification is being reviewed by our Compliance team. Think of it as a quick safety check to make sure everything is in order. You will not be able to move forward with the rest of the onboarding process until this is complete.

How long will it take?

Our team will review your shipment within 24 hours.

• If everything is fine: You will receive an email confirming that your account has been verified and you will automatically proceed to the step of signing the contract.
• If we need more information: We will send you an email with instructions on what we need. You will be able to complete the steps directly on the platform.

If it's been more than 24 hours and you haven't heard from us, don't worry.