How to Fix Common Technical Errors (Quick)

Mistakes happen. Don't worry, most are fixed in a minute and you can almost always do it yourself.

Here are the usual suspects:

• Error with guard (cache)

• Payment details (date or amount) are missing

• No payment methods available

• Inactive account

Let's get you back on track.

1. Give your Browser a Fresh Start (Hard Refresh)

Clear Ontop cache without affecting other sites.

Chrome

• Windows/Linux: Ctrl + Reload or Ctrl + F5

• Mac: Cmd (⌘) + Shift (⇧) + R or Shift (⇧) + Reload

Firefox

• Windows/Linux: Ctrl + Shift (⇧) + R or Ctrl + F5

• Mac: Cmd (⌘) + Shift (⇧) + R or Shift (⇧) + Reload

Safari (Mac)

• Option + Cmd (⌘) + E

2. Log out and log back in

It sounds basic, but it refreshes your session and eliminates temporary errors.

3. Clear your Cache and Cookies

Old data can interfere with new updates. Clear your browser's cache and cookies to start fresh.

4. Use Incognito Mode

Open a private/incognito window. If the problem disappears, the culprit may be browser extensions or saved cache.

5. Check your Internet Connection

Weak or unstable connection?

Restart your router.
Or switch to another network to try.

6. Avoid Translation Tools

They can cause failures. Set your language directly in Ontop.

7. Problems paying?

Quick review:

• Make sure you have admin access on the platform.

• Check the payment date. It must be today or in the future.

• All invoices must have an amount in order to be paid.

• Managers cannot make payments.