Concierge: Maximize Your Rewards

The Concierge Program is designed for Reserve members (not available during free trial) to support professional growth, wellness, travel, and even pets. Every six months (per semester), you are allocated a dedicated budget across four distinct categories.

💰 Budget Categories

Your benefits refresh every semester. Use the table below to see your available limits:

Category	Semester Budget	What’s Covered	What’s NOT Covered
Experiences	$150 USD	Hotels, cruises, museums, car rentals, attractions.	Airlines, Airbnb, Booking.com.
Growth	$100 USD	Professional courses, certifications, education.	Hobbies unrelated to professional skill-building
Care	$100 USD	Gyms, therapy, medical check-ups, wellness.	General retail or non-health products.
Companion	$100 USD	Pet vet visits, grooming, pet products.	Human grocery items.

🗓️ The "Use It or Lose It" Rule: Budgets are not cumulative. Unused balances expire at the end of each semester and reset to the original amount. Don't leave money on the table!

Budget is only elegible for purchases that are not cashback related, meaning that, if a purchase generates cashback it does not qualify for Concierge.

📲 How to Claim Your Perks

Reimbursement follows a simple "Spend & Claim" process:

1. Pay: Use your Ontop Card for any eligible service or product.
2. Submit: Find your Concierge in the app:
   • Open the Ontop App.
   • On the Home Page, tap the "Reserve pays off" banner.
   • Scroll down to the Concierge section and select your category.
   • Fill out the form with the Category, Date, and Amount.
3. Reimburse: Once validated, your account will be topped up with the approved amount.

🧾 Invoice & Receipt Requirements

To ensure a fast and successful approval, your proof of payment must meet these standards:

• Mandatory Info: Must clearly show the Merchant Name, Date, Total Amount, and Ontop Card transaction details.
• Legibility: Documents must be crystal clear (blurry photos will be denied).
• Card Usage: Purchases must be made with your Ontop Card.
• Timing: Purchases submitted for reimbursement under the Concierge Budget must be incurred within the same calendar month in which the reimbursement request is made.

Are you planning any professional courses or trips this semester that we can help you fund? 🚀

Please refer to the Terms of Service - Reserve