🌍 Get Your Ontop eSIM

The Ontop eSIM is an international mobile connectivity solution designed for workers who travel and need internet access from the very first minute—without relying on roaming, physical SIM cards, or local stores.

You can purchase your eSIM directly from Ontop and pay using the available balance in your Ontop Wallet 👛.

The connectivity service is provided by our partner Holafly.

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🔄 How does the Ontop eSIM work?

An eSIM is a digital SIM that installs directly on your compatible phone.

You don’t need a physical SIM card or to change your phone number.

The flow works as follows:

1. Select the country or region you’re traveling to
2. Purchase the eSIM using your Ontop Wallet balance
3. Receive an email with a Holafly QR code
4. Install the eSIM on your phone
5. Once you arrive at your destination, activate mobile data and connect

The entire process is 100% digital and takes just a few minutes ⚡.

✈️ Why buy an eSIM before traveling?

Buying your eSIM before your trip allows you to:

• Have internet access as soon as you land
• Avoid international roaming fees
• Skip buying physical SIM cards at airports or local stores
• Keep your usual phone number active
• Pay directly with the balance you already have in Ontop

This is especially useful if you work remotely, use ride-hailing apps, maps, or need immediate connectivity upon arrival 🌐.

📶 What does the Ontop eSIM include?

The eSIM includes mobile data for internet browsing.

• It does not include traditional calls
• It does not include SMS
• It works with data-based apps (WhatsApp, Zoom, Google Meet, etc.)

👛 How do I pay for the eSIM?

The eSIM is paid exclusively using the available balance in your Ontop Wallet.

No cards or external payment methods are required.

⏱️ When is the eSIM activated?

In most cases, the eSIM is activated:

• When you arrive in your destination country
• Or when you turn on mobile data for the first time

The plan period starts from that moment.

📲 Should I install the eSIM before traveling?

Yes. We recommend that you:

• Install the eSIM before your trip
• Do it using a stable Wi-Fi connection
• Do not delete the eSIM until your trip is over

📱 Is my phone compatible with eSIM?

eSIMs work on most modern smartphones.

Your device must:

• Support eSIM technology

🌎 Does the eSIM work in multiple countries?

It depends on the plan you choose:

• Country plan: works only in one country
• Regional plan: works across multiple countries in a region

♾️ Does the eSIM include unlimited data?

Some plans include unlimited data, subject to a fair use policy.

📡 Can I share internet (hotspot)?

In most cases, yes—although this depends on the country and local carrier.

⚠️ I don’t have a connection. What should I do?

Before contacting support, please check:

1. That the eSIM is installed
2. That mobile data is turned on
3. That the eSIM is selected as the data line
4. That data roaming is enabled

🤝 Who should I contact if I have an issue?

Please contact Ontop Support.

Our team will review your case and, if necessary, escalate it with Holafly.

📌 Important recommendations

• Purchase the eSIM before traveling
• Check your phone’s compatibility
• Install it using Wi-Fi
• Save the email with the QR code
• Do not delete the eSIM during your trip