Cancelling your Platform subscription is a formal process, not a single click. Here's exactly what it involves, what counts, and what doesn't.
Step by step: how to cancel
- Go to Platform subscription in your account.
- Click Cancel subscription.
- Complete the cancellation form. This is what officially starts your notice period, not an immediate cancellation.
- A confirmation window will show you:
- A summary of what happens once cancellation is applied.
- A final confirmation before the changes go into effect.
- Confirm and submit your written notice.
- You'll receive confirmation from Ontop once your cancellation is processed.
⚠️ Review everything carefully before confirming. Once the notice period starts, it can't be reversed on the spot.
Notice requirements
A cancellation is only valid when all four of these are completed:
| Requirement | What it means |
|---|---|
| 30-day notice | Your notice period starts on the day you submit the form, not the day you decide to leave. |
| Cancellation form | Submitted directly on the Platform. |
| Written notice | A formal, documented request, not a verbal or informal one. |
| Confirmation from Ontop | Your cancellation isn't final until Ontop confirms it. |
All four are required. Missing any one of them means the cancellation hasn't started.
What actually happens, step by step
From raising the topic to the relationship ending, here's the real timeline:
- You want to leave. You start the process on the Platform.
- You submit the cancellation form. Your 30-day notice period begins.
- You provide written notice. This is your formal, documented request.
- The commercial relationship ends. Ontop confirms, and your subscription is closed.
What happens once cancellation is complete
Once your cancellation is confirmed:
- Automatic payments stop.
- All active contracts are finalized.
- Your access to services, and eventually the Platform itself, is restricted.
⚠️ Make sure everything is settled before your notice period ends, to avoid unexpected interruptions in service.