Whenever in doubt about the status of a transaction, or need to know if a payment went through? You’re in the right place. Here’s how to check the status of a contractor’s payment to review if we already received it,
Step 1: Head to Payments
Go to the Payments section in your Ontop dashboard
Click on the Invoices tab
Find the transaction you’re curious about
Look at the Status column, that’s where the truth lives
What Each Status Actually Means
Let’s decode the labels so you know exactly what’s up:
✅ Succeeded and Workers Paid
All good! The money’s out and your contractors have been paid.
Still unsure? Write to us, we’ve got you.
⏳ Succeeded but Pending Workers’ Payday
Payment’s approved, but it hasn’t hit the contractor’s account yet, it’s waiting for the scheduled payday.
Wanna move the date up? You totally can.
❌ Failed
Yep, something didn’t go through. You’ll need to create a new payment list and retry.
Don’t worry, it happens. Just restart the process — or ping us if you need a hand.
⏱ Want to Change the Payday?
No problem. You’re in control.
👉 Go to the Invoices section
Log into your account and navigate to the Invoices section in the main menu.
- Select the transaction
Find and click on the transaction for which you'd like to change the payment date. - Set payment for today
Click the button that says "Set payment for today." - Confirm the change
A confirmation prompt will appear—click Confirm to finalize the change.
And that's it! Your payment date has been successfully updated.
Remember to take into account the payment timeframes for each pay in method.
| Method | Fee | Speed |
|---|---|---|
| Credit Card | US: 2.9% / Outside US: 4.4% | ~10 mins |
| US Wire Transfer | $15 USD | Max 1 business day |
| Crypto | $10 USD + 0.5% | ~30 mins |
| International Wire (not applicable for US) | Varies (your bank sets the fees) | 1–3 business days |
| Local Payment Links | 0.30% | 1–3 business days |
| ACH (US only) | $0 | 4–5 business days* |
Important note: Due to Privacy and Compliance reasons, we cannot share the banking information of your contractors.
ℹ️ U.S. Bank Holidays & Payment Delays
U.S. bank holidays may cause delays in fund settlement and worker payments. On these dates, banks do not process transactions — this can affect the timing of payments to your contractors.
Plan ahead: If your pay date falls on or around a U.S. bank holiday, we recommend submitting your payroll in advance to avoid delays.
2026 U.S. Bank Holidays
| Holiday | Date |
|---|---|
| New Year's Day | Thursday, January 1 |
| Martin Luther King, Jr. Day | Monday, January 19 |
| Presidents' Day | Monday, February 16 |
| Memorial Day | Monday, May 25 |
| Juneteenth | Friday, June 19 |
| Independence Day | Friday, July 3* |
| Labor Day | Monday, September 7 |
| Columbus Day | Monday, October 12 |
| Veterans Day | Wednesday, November 11 |
| Thanksgiving Day | Thursday, November 26 |
| Christmas Day | Friday, December 25 |
*Independence Day falls on Saturday, July 4. Banks will be closed on Friday, July 3.
If you have questions about how a holiday may impact your upcoming payroll, contact our support team.
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