If you need help setting up your worker's payments, here is a step-by-step guide to help you create, edit, and pay them through Ontop.
Creating payment lists from scratch
✔️ Step 1: Go to left section Payments > Pay Contractors, then click Create new payment.
✔️ Step 2: Choose how you'd like to create your payments. You'll see three options, here's what they mean and our recommendations for each:
💡 Tip: Even if you create multiple payment groups, you’ll still be able to pay them all together by selecting them during checkout.
Option 1: From your contracts
Best for recurring payments with the same or similar amounts every month.
Payments are generated based on your active contracts.
Select a name for the payment group (you can edit it later), the month (past, current, or next)
The period (full month, 1st–15th, or 16th–end of month).
⚠️ Contracts that ended in the last 30 days will still appear in case a final payment is needed. If not required, you can delete them from the payment group.
❗ Payment names should not include special characters (e.g. +, -, *, /, .)
Option 2: From your active workers
Ideal if you're only creating 1–5 payments.
Select the contractors from the list and click Continue.
Then, enter the amount and payment date for each.
Option 3: From a file
Recommended if you're paying many contractors or need extra flexibility.
✔️ Step 1: Download the payment template from the platform.
✔️ Step 2: Fill in the template with:
Payment dates (YYYY-MM-DD)
Amounts
Up to 5 extra payments
Notes
📝 You can remove any contractor you don’t want to include by deleting their row.
📅 When adding a payment date, click on the cell to confirm it’s correct. Dates can also be edited later.
✔️ Step 3: Save and upload the file to the platform.
✔️ Step 4: If there are any errors, you’ll receive a message with instructions. Download the file again, the cells with errors will be highlighted in yellow with notes.
Make corrections, save the file, and re-upload it.
After creating the payment group
You’ll see a summary with:
Total amount (excluding fees)
Payment cycle
Total workers
This helps confirm you’re not double-paying anyone.
🔁 If needed, you can still edit your payments, and if at any point you log out, all confirmed changes are saved automatically.
If you need to apply a discount or deduction to your workers payment:
There is no way to formally apply a deduction within the payment, but you can create it with the lower value and include a note explaining the discount.
How to delete a payment group or list
Go to Payments > Pay Now, find the payment group, and click the trash icon 🗑️ next to it.
Paying your payments
Once you’ve confirmed all amounts and dates:
✔️ Step 1: Select the payment groups you want to pay.
✔️ Step 2: Click Confirm payment.
✔️ Step 3: Choose or update your payment method.
We recommend reviewing all amounts before completing the payment.