Need a Statement or Certificate? Get It Here.

Need some official docs like a wallet statement, service certificate, or invoice? We’ve got you covered. You can request them yourself, and they’ll land in your inbox in about an hour.

Request Your Document in a Click

Find the document you need below and hit the link to get started.

• Certificate of Service Rendered
  • What it is: A certificate in PDF format showing the services you've provided under your contract, with dates for services rendered and the amount of your compensation or payment. This works as en experience letter.
  • How to get it: Ask for it through our Support bot Aura.
• Wallet Statement
  • What it is: A detailed statement of all your Wallet activity, movements and past payments, ideal if you need a document that records all your transactions in PDF format, this is ideal if you need the current balance on your wallet.
  • How to get it: Ask for it through our Support bot Aura.
• Wallet Certificate
  • What it is: An official doc in PDF format showing your current Wallet balance in your name, if you need a certificate with the balance on your wallet, request a Wallet Statement
  • How to get it: Ask for it through our Support bot Aura.
• Card Statement
  • What it is: A detailed PDF statement showing all the transactions made with your Ontop Card — purchases, refunds, and any card-related movements. Perfect if you need an official record of your card activity for banks, or personal finance tracking.
  • How to get it: Request Your Card Statement Here
• Cashback Report
  • What it is: Are you subscribed to Reserve or Wanderlust? If you are, and want to know how much cashback you've earned, you can request a PDF report that shows all the cashback you’ve gained using your Ontop Card, including dates, amounts credited, and the transactions that generated each reward. Ideal if you need proof of cashback earnings or want a clean summary.
  • How to get it: Request Your Card Statement Here.

What to Expect Next

Once you hit submit on the form, your document is on its way.

• It’s fast: If all your info is correct, you'll get an email with your document in about an hour.
• Check the right inbox: We’ll only send it to the email address you have registered with your Ontop account.
• Check your spam folder: Sometimes emails get lost. If you don’t see it after an hour, take a peek in your spam or junk folder just in case.

Waited over an hour and still no document? No worries. Our support team is here to help. Just reach out via chat or email us at [e-mail], and we’ll take it from there.

Invoices, Pay Slips, or Pay Stubs

• What it is: An official document showing your payments.
• How to get it:
  1. Step 1: Go to the web platform top menu and select the "Invoices" option.
  2. Step 2: You can click on the download button in the last column to view details or download the invoice.

Please note: You can only view and download your invoices from the web platform; it is not possible to access them from the app.

Heads-Up for Former OnToppers

No longer with us but need a Certificate of Employment or a Payslip? Just email the HR team directly at [e-mail], and they'll help you out.