Your transfers have limits that vary by method and your profile. Here's everything consolidated in one place.
Bank transfers
| Limit | |
|---|---|
| Per transfer | USD 10,000 |
| Every 24 hours | USD 30,000 |
If you exceed the 24-hour limit, transfers are blocked until 24 hours have passed since your last transaction.
Transfers between Ontop accounts
| Limit | |
|---|---|
| Minimum per transaction | USD 1 |
| Maximum per transaction | USD 1,000 |
| Monthly limit | USD 4,000 |
Dynamic limits
Some transfers may trigger an additional review if they exceed your personalized monthly limit. This limit is calculated based on:
- Your user profile
- Your country
- Your activity history
You can check your current limits anytime in Settings → Payout limits.
How does the review process work?
- You start a transfer normally
- If you exceed your monthly limit, a review is triggered
- We ask for a brief document explaining the purpose of the transfer
- You have up to 12 hours to submit it
- Your transfer goes into review while we process it
- If approved, you confirm the final amount and it's processed
- If rejected, the transfer is canceled and you'll see the reason in the app
If we don't receive the information within 12 hours, the transfer is automatically canceled. Your money stays in your Global Account, untouched.
Do I lose my money if a transfer is canceled?
No. Only the transfer is canceled. Your funds remain in your account, intact.
Need help?
Reach out from the app or at support@getontop.com. We're here.