When adding a new crypto payment method, we'll ask for a quick identity verification. It's a one-time step per new account and takes just seconds.
When is FaceMatch required?
Only when you add a new crypto payment method. Nothing else changes:
- Your existing crypto methods keep working
- Other payment methods are not affected
- Your regular transfers continue as usual
How does it work?
- Select Crypto as your payment method
- We'll let you know FaceMatch is required and why
- Get ready:
- Good lighting
- Face fully visible
- No hats, glasses, or face coverings
- Hold your phone steady
- Follow the on-screen instructions and take your photo
- Done, your crypto method is saved
It takes just a few seconds.
What if I need to retry?
The app will tell you exactly what to adjust. You can try again immediately.
What if FaceMatch isn't approved?
After 2 failed attempts, your Global Account may be temporarily restricted for security reasons. Our support team will reach out to verify your identity.
Estimated resolution time: up to 48 hours.
Need help?
Reach out from the app or at support@getontop.com. We're here.