If you’re setting up your Ontop account, Auto-Charge is an important step in making sure your membership runs smoothly. No manual payments, no worries. Here’s everything you need to know about how it works and why it matters.
1. What is Auto-Charge?
Auto-Charge is a feature that securely handles your Ontop membership payments each month. Once you set it up, we’ll automatically process your fees, no need to log in and pay manually.
2. Why is Auto-Charge important?
Auto-Charge keeps your membership active without interruptions. It saves you time and ensures your workers get paid on time. Think of it as one less thing to remember in your onboarding process.
Bonus: Your first month is on us! 🎉 No membership fees will be charged during your free trial.
3. How do I activate Auto-Charge?
Just follow these simple steps:
- Go to the Memberships section of the platform.
- Click Add a Payment Method.
- You’ll be redirected to Stripe to securely enter your credit card or bank details.
- Once you’re done, we’ll automatically charge your membership fee every month, no extra work on your end!
4. How much will I be charged?
Your first month is free, no membership fees will be charged during the trial! After that, your membership fee will depend on your plan and how many active contracts you have. You’ll see an estimate on your Memberships page, and the final invoice will be available in your account 24–48 hours before the charge is processed.
5. What payment methods can I use?
- 💳 Credit cards (worldwide)
- 🏦 ACH direct debit (only for U.S. accounts)
6. Can I update or change my payment method?
Absolutely. You can update your payment method anytime via the Memberships page. Just follow the same steps to connect a new card or bank account through Stripe. Heads up: you can update it up to 3 times per year.
- Click your username in the top-right corner of the platform and select the Membership section.
- Look for the pencil icon to update your Membership payment method.
- Select your payment method (credit card or ACH).
- Confirm your selection.
7. Is Auto-Charge optional?
Nope. Auto-Charge is mandatory to use Ontop. It's the only way we collect your monthly membership fee and keep your account running smoothly. Plus, it helps ensure timely payroll for your workers.
8. Will I be notified before you charge me?
Yes, always. You’ll get a notification before each payment so you’re never caught off guard.
9. What happens if my payment fails?
For automatic payments made with Credit Card or ACH, we attempt to charge a total of three times (the initial attempt plus two retries).
The retries happen on the day after the failure. For credit cards, the retries are attempted the following day. For ACH, since it can take up to four days to receive confirmation, the retry is done after that period (in case of failure). We’ll notify you immediately so you can update your details and avoid service interruptions.
If the payment fails 3 times, the account will become inactive and you will need to retry the payment by following these steps:
- Click your username in the top-right corner of the platform and click on the Membership section.
- Look for the pencil icon to access your Membership settings.
- Select your existing payment method or add a new one (credit card or ACH).
- Confirm your selection to process the payment.
Processing times:
- Credit card — payment is processed immediately.
- ACH — payment may take 4–5 business days to process.
10. Can I cancel my membership?
Yes! You can cancel anytime by going to the Subscriptions page and clicking Cancel My Subscription. Your access will remain active until the end of your current billing cycle.
11. What if I no longer want to use Ontop?
Simply cancel your membership from the Subscriptions page. You'll still have full access until your next cutoff date.