Your Balance offers a convenient way to manage payments for Ontop services, allowing you to prepay future transactions and access credits instantly.
This guide will take you through the simple steps to top up Your Balance, so you can make payments quickly and efficiently, without delays.
Step-by-step guide to view your balance or load your OnTop Balance:
- Sign in in your Ontop account with your credentials.
Go to the Dashboard section and click on the button "+ Top-up."
- Enter the amount you want to load into your Ontop Balance, making sure it is within the limit of USD 1,000,000.
Choose your payment method preferred: ACH, international or domestic transfers, credit card, or cryptocurrency (please note that cryptocurrency is not available for US customers).
- Complete the payment by following the instructions for the selected payment method. Check payment details before sending it.
- Wait for Ontop to review and approve the recharge. Once approved, the Funds will be available instantly in Your Balance.
You can go to the Dashboard and in the section Your Balance click on the Balance History.
- You can continue to use the funds in Your Balance for future payments, knowing that they are ready for immediate use.
Important notes:
- Payments to Your Balance are non-refundable as they are advance payments for Ontop services.
- Transactions that exceed the limit will be rejected.
- Refunds can be requested within 24 hours if there is an error in the transaction amount.
Remember that each payment method has its own times, if you do not see the transaction as successful yet, here we share the estimated time for each method.
| Payment method | Extra cost | Estimated time |
|---|---|---|
| Credit card | US: 2.9% / Outside US: 4.4% | ~10 minutes |
| USA Transfer | $15 USD | Max. 1 business day |
| Crypto | $10 USD + 0.5% | ~30 minutes |
| International transfer (Does not apply to the US) | It depends on the bank | 1–3 business days |
| Local currency | 0.30% | 1–3 business days |
| ACH | $0 | 4–5 business days* |