Need help? Here's how to reach us and when we're available.
Hours
| Day | Hours |
|---|---|
| Monday to Friday | 24 hours |
| Saturdays and Sundays | 10:00 a.m. to 4:00 p.m. (UTC-5) |
How to reach us
- WhatsApp: +1 (786) 655-8772 ← recommended
- Email: support@getontop.com
- In-app chat: log in and look for the Aura widget in the bottom right corner
We don't offer phone support. If you're already chatting with Aura, our AI support assistant, you can ask to speak with a human agent at any time.
What language can I get support in?
Our team assists in both English and Spanish.
The web platform is available in Spanish. Select the language flag in the top menu to switch. The mobile app is currently in English only.
Need urgent help?
WhatsApp is the fastest channel to get a response. Reach us at +1 (786) 655-8772.