Can't log in: how to fix it

Title: Can't log in: how to fix it

Intro:
Not common, but it happens. Before reaching out, try these options. Most cases are solved in under a minute.

Option 1: Reset your password

Step 1: On the login screen, tap "Forgot your password?"

Step 2: Enter your Ontop account email.

Step 3: Check your inbox and tap the link we sent you.

Step 4: Enter your new password.

Step 5: You'll receive a confirmation email once the change is complete.

Option 2: Try incognito mode

Sometimes browser cache gets in the way. Open an incognito window and try logging in from app.getontop.com.

Option 3: Switch your connection

If you're on Wi-Fi, try disconnecting and switching to mobile data. Some networks can block access.

Option 4: Clear your browser cache

Windows / Linux:

Mac:

Option 5: Download the app

If you're trying from a browser, switch to the app instead:

Nothing worked?

Reach out from the app or at support@getontop.com. We're here.

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