If you're here, it's because we've asked you to complete an additional step to verify your right to work in the United States. We know this wasn't expected, and we want to make the process as clear and simple as possible.
This is not a reflection of anything you did wrong. It's part of new regulatory requirements that apply to users who have declared US residency or nationality, and we're required to have this documentation on file.
What do you need to do?
Your identity verification has been reset so you can upload the appropriate documentation. The process happens entirely in the app and follows the same steps as your original verification.
What documents are accepted?
You have two options. Choose whichever works best for you.
Option A: One document from List A
Any single document from this list covers both identity and employment authorization:
- US Passport
- US Passport Card
- Permanent Resident Card (Green Card)
- Foreign passport with temporary I-551 stamp
- Employment Authorization Document (Form I-766)
- Foreign passport + Form I-94 / I-94A with valid work authorization endorsement
- Passport from Federated States of Micronesia or Marshall Islands + Form I-94
Option B: One document from List B + one from List C
If you don't have a document from List A, you can combine one from each of these lists.
List B: Identity
- Driver's License
- State ID Card
- School ID with photograph
- Voter Registration Card
- US Military Card
- Native American Tribal Document
List C: Employment Authorization
- Unrestricted Social Security Card
- Certification of Birth Abroad
- US Birth Certificate
- Native American Tribal Document
- US Citizen ID Card (Form I-197)
- Form I-94 / I-94A with refugee admission stamp
- Employment authorization document issued by DHS
Tips for a smooth verification
- Make sure your documents are valid and not expired
- Photos should be clear, well-lit, and fully legible
- All four corners of the document should be visible
What happens after you submit?
Our team will review your documentation. If everything looks good, your account will be reinstated and you'll receive a confirmation. If we need anything additional, we'll reach out by email.
We're here for you
We understand this is an extra step that takes time and can feel stressful. If you have any questions or need help navigating the process, reach out from the app or at support@getontop.com. We'll walk you through it.