Manage Your Alerts with the Notification Settings Center

With the new Notification Settings Center, you can manage your alert preferences directly from your profile. In this first version, you can activate WhatsApp notifications, while in-app alerts remain always enabled to guarantee you never miss important updates. 

What Is the Notification Settings Center?

The Notification Settings Center is a centralized hub where you can:

• View your active notification channels.
• Enable or disable WhatsApp notifications.
• Update your verified phone number.
• Prepare for upcoming communication channel options.

How to Access It

You can find the Notification Settings Center in just a few clicks:

1. Click on your profile icon in the top-right corner.
2. Select Notification settings from the dropdown menu.
3. You’ll see all available notification channels and their current status.

How to Enable WhatsApp Notifications

1. In the Notification Settings Center, find the WhatsApp section.
2. Click Set up number.
3. Enter your phone number and follow the verification steps (you'll receive a secure OTP code).
4. Once verified, you can toggle WhatsApp alerts on or off at any time with a single click.

💡 Note: In-app notifications are always on and cannot be disabled to ensure you never miss important updates directly within the platform..

What Kind of Notifications Will I Get?

You’ll receive important alerts that help you stay on top of time-sensitive tasks, such as:

• Pending onboarding steps from your workers
• Upcoming payment due dates, transaction issues, or subscription delays
• Pending signatures or upcoming contract expirations 

A full list of notifications is available here: PDF Notifications.pdf

FAQs

1. What is the Notification Settings Center?

It’s a new section in your Ontop profile where you can manage where you receive alerts, currently supporting In-app and WhatsApp, with more channels coming soon.

2. How do I turn on WhatsApp notifications?

Just go to your profile → Notification Settings → WhatsApp, and follow the prompts to verify your number and enable alerts.

3. Why can’t I turn off in-app notifications?

In-app alerts are always active to ensure you never miss critical updates.

4. What happens if I change my WhatsApp number?

You can update and reverify your number directly from the Notification Settings Center.

5. What kind of alerts will I receive?

Alerts related to onboarding, payment deadlines, contract status, and other time-sensitive updates.

6. Are more channels coming?

Yes. Email, Slack, Microsoft Teams, Webhooks, and SMS are planned for future releases.

7. Where can I see the full list of alerts I might receive?

You can download the full list of notifications and their descriptions here. This PDF includes all current alert types, triggers, and recommended actions.

8. What should I do if I don’t receive the verification code (OTP) for WhatsApp?

First, exit the verification flow and restart it from the Notification Settings page. This often resolves the issue.

Need Help?

Still have questions? Please contact our support team at [e-mail] or reach out to your Account Manager directly for further assistance.