KYB: Everything You Need to Know

To start using our platform, you must complete the Know Your Business (KYB) verification process. Here's how to do it right, step by step — with tips to avoid common mistakes and delays.

Step 1: Create Your Account

• Check your inbox for the invitation email.
• Click the link (expires in 72 hours).
• Create your account using the same email that received the invitation.
• Set a secure password (min. 7 characters, must include a letter, number, and special character).
• Accept the Terms and Conditions.
• Confirm your email using the 6-digit OTP code.

Step 2: Complete the Basic Account Setup

Business Details

• Use the legal name of the company (not the commercial name).
• Include entity type, industry, and country of incorporation.
• Enter the main place of operations (Principal Place of Business).

Primary Authorized User

• This is the person authorized to operate the account and complete the KYB/KYC.
• Must have formal legal authorization to act on behalf of the company.

Common Mistakes to Avoid:

• Using the commercial name instead of the full legal name.
• Entering addresses or countries different from the official incorporation documents.
• Selecting an administrator without legal representation.

Step 3: Access the Verification Panel

After setting up your account, go to your dashboard and click on "Verify your identity". You’ll see four sections — the first one will already be complete. Continue with the following:

Identity Verification

• Must be completed by the Primary Authorized User.
• Use a valid passport, ID card, or driver’s license.
• Ensure it's a photo of the physical document (no screenshots or photocopies).
• Make sure the photo is clear, well-lit, and glasses are removed.

Note: This step can only be done once. If rejected, it must be repeated after the other sections are complete.

Documentation

• Upload the company’s Certificate of Incorporation.

Tips to speed up approval:

• Upload the correct document for your entity type and country.
• Ensure it's valid, legible, and high quality.
• Match the legal name you entered exactly.

You can replace documents before submission. The status will remain "Ready to submit" until you click the submit button.

Business Owners

• Enter info for the Director with control and shareholders with 25%+ ownership.
• Details needed: full name, ownership percentage, and valid ID for each person.
• Total ownership must equal 100%.

If your company has a company shareholder (like a holding), make sure the structure is clearly defined.

Step 4: Submit the Information

Once all sections are complete, the "Submit information" button will appear. Click it! If not, your data will remain as a draft and won’t be reviewed.

What Happens After Submission?

• Our Compliance team reviews your submission.
• If additional documents are required, you’ll be notified via email and the platform.
• Accurate and complete submissions = faster processing.

KYB Renewal Process (New)

To stay compliant with regulations, we may request KYB updates annually. You'll be notified via email and in-app.

• You can only update your KYB during a renewal window.
• Outside the window, the KYB fields are read-only in Account Settings.
• If business representatives change, you must provide an explanation and documents.

Need Help?

If you need assistance, reach out to us via chat or contact your Account Manager. We're here to help 😊