The Ontop Card: Your Ideal Companion for Simple and Secure Financial Management. The Ontop Card is the perfect solution to manage your finances easily and securely. Whether in its digital or physical form, it allows you to make purchases and transactions hassle-free, all in US dollars. Here's everything you need to know:
What is the Ontop Card?
The Ontop Card is a prepaid card linked to your Ontop Wallet that you can use for online and in-store purchases. It’s easy to use, maintenance-free, and accepted wherever Visa is accepted, worldwide.
Types of Ontop Cards: Physical and Digital
- Digital: Free and always accessible from your app or web platform! You can use it for online purchases right away.
- Physical: Currently available in Colombia and Argentina. Perfect for in-store purchases or ATM withdrawals.
Both cards are synchronized! This means that when you top up your digital card, your physical card is also funded.
Key Benefits
- Global Acceptance: Use your card at millions of Visa merchants worldwide.
- No Maintenance Fees: No charges for issuance, activation, or monthly use.
- Advanced Security: Dynamic CVV that updates periodically.
- Total Control: As a prepaid card, you can only spend what you load from your Ontop Wallet.
Where Can You Use Your Ontop Card?
Your Ontop prepaid card is perfect for a variety of purchases:
- Services: Uber, Spotify, Netflix, Rappi, Didi.
- Online Stores: Amazon, Apple, Adidas.
- Restaurants and More: The possibilities are endless!
Plus, you can use it at international merchants thanks to automatic currency conversion. Just pay in your local currency, and we’ll handle the rest.
How to Activate Your Ontop Card
- Request your card through the app or web platform.
- Activate it with just a few clicks by following this guide: How to activate your card.
- Start enjoying hassle-free shopping.
How to Use Your Ontop Card
- Digital Purchases: Use your digital card by entering the card number, expiration date, and dynamic CVV from your app.
- In-Store Purchases: Use your physical card at merchants and set a PIN for added security.
- ATM Withdrawals: (Physical card only) Withdraw cash from ATMs that accept Visa.
Limits and Conditions
- Transaction Limit: USD 4,500 per transaction (no limit on the number of transactions).
- Top-Up Limit: Up to USD 1,000 per reload (you can make multiple reloads).
- Conversion Fees: Charges apply when using your card in foreign currencies, calculated at Visa's exchange rate.
Security First
- Report Loss or Theft: Block your card directly from the app to protect your funds.
- Dynamic CVV: Your security code changes periodically for safer transactions.
Troubleshooting Common Issues
- Declined Purchase: Check your balance and ensure your card is active.
- Top-Up Problems: Confirm that the transaction was completed in your Wallet.
- Temporary Block Due to Risk: Contact support if you need to unlock your card.
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