In this article, you will find information about our business hours, our support channels, and how to navigate the chatbot.
Business Hours:
From Monday to Thursday, we offer 24-hour support
On Fridays, we offer support until 11 PM (UTC-5).
On Sundays, we offer support from 11 PM (UTC-5).
On the rest of the weekend, we offer guards to assist you.
Support Channels:
You can contact us through any of the following support channels:
WhatsApp: +1(786) 655-8772 (Recommended)
Email: support@getontop.com
WebChat: Please log in to the platform to initiate the chat in the bottom right corner, but for a more fluid conversation, we recommend WhatsApp.
ChatBot
Please follow the step-by-step instructions and select the best-suited option when following the ChatBot. In case, your question has still not been resolved, you will be given the option to contact an agent at the end.
If you feel lost during the bot conversation, please type "Hola" or "Hello", to restart.
We will send a follow-up message if we do not receive a response in 3 hours, following this message, the conversation will close automatically after 9 hours.
We are here to help you, every step of the way!
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