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What is Ontop Balance?
With Ontop Balance, you can seamlessly advance payments for credits into your account as an advance payment for future service from Ontop. These advance payments will appear as a credit in your Ontop Balance, ensuring faster and more efficient transactions. When you use your credits via Ontop Balance, Ontop services are paid instantly.
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Is Ontop Balance available for me?
Yes, Ontop Balance is now available for clients who have migrated to Contractor Pro or Ontop Signs, offering you enhanced financial management options.
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Will this upgrade affect my pricing?
Absolutely not! You can enjoy all the benefits of Ontop Balance without any additional costs.
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How do I add money or top-up my Ontop Balance?
You can add funds using ACH, Credit Card, Crypto, US Wires and International Wires, giving you multiple convenient options. Note that the crypto method is not available for U.S. clients.
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When will my credits be available after I advance payments to my Ontop Balance?
Once your credits are approved, the credits will be immediately available for seamless payments to Ontop services.
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What are the benefits of using Ontop Balance?
- Enjoy instant payment processing, eliminating delays typical with traditional methods.
- Reduce the need for manual payment processing, making your workflow more efficient.
- Benefit from instant payment execution, simplifying payday operations.
- Make transactions anytime, ensuring payments are made timely.
- Gain visibility into all past transactions and advance payments.
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Are there any limits on the amount of credits I can get as advance payments?
Yes, there's a limit of USD 1,000,000 to get credits per individual Ontop Balance account. Transactions exceeding this limit will not be processed to ensure security and compliance.
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What happens if my transaction exceeds the top-up limit?
The total limit purpose is to maintain financial security. If any transaction, combined with the amount of credit you already have, exceeds this limit, the transaction will be refused. Please ensure your credit amount is within this limit to avoid any inconvenience.
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Can I withdraw funds from my Ontop Balance?
The payments made to Ontop Balance are prepayments for Ontop future services. Therefore, they are non-refundable. Nevertheless, you can always use the credits in your Ontop Balance to pay for any Ontop services.
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How are Ontop Balance transactions tracked?
Transactions made with Ontop Balance are recorded in your transaction history. This page includes columns for the transaction date, transaction type, payment method, status, total amount, and a button to download the receipt for approved transactions.
- How do you handle refunds whenever there is an error in the amount of the transaction?
Refunds can be requested within 24 hours of initiating a transaction by providing proof of an error in the initial prepayment. These will be processed using the same payment method used to buy credits in your Ontop Balance. The credits will be deducted from your balance, and transaction details will be updated promptly in our system. Please note that you are responsible for any transaction fees incurred due to refundsOntop will not bear any costs associated with these transactions.
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Can I transfer funds between Ontop Balances?
Currently, transferring funds between different Ontop Balances is not supported. You can only use the credits within your Ontop Balance to allocate the payments you want to complete on the platform.
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How is the security of Ontop Balance ensured?
Ontop Balance security is ensured through encryption, secure payment gateways, and regular audits. Your data and transactions are protected to prevent unauthorized access and fraud.
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What are the benefits of using Ontop Balance for me?
Using Ontop Balance allows you to have immediate access to credits for payments, reduces the risk of payment delays, and provides a convenient way to manage and track your spending on the platform.
If you have further questions,
feel free to contact our support team via chat OR
your dedicated Account Manager if you have one 😊
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