In this article, you will find all the relevant information about our opening hours, channels and how to navigate our bot when starting a conversation.
Opening hours:
Of Monday to Thursday, We offer 24-hour Business Support.
The
Friday,
We offer Support until 7 PM
(UTC-5).
The
Sundays
, we offer Support from 7 PM
(UTC-5).
The
rest of the weekend,
We offer guards to assist you, please share as many details as possible.
Support Channels:
You can contact us through any of the following channels:
WhatsApp
:
+1(786) 655-8772
(
Recommended
)
Email : support@getontop.com
WebChat : Please log in first, and use the option in the lower right corner, but for more fluid communication WhatsApp is preferable.
*We do not offer telephone support, but we are more than happy to help you through any of our other contact channels. If you're already chatting with our AI bot, you can always ask to speak to an agent.
Languages
Our platform is now ready to be translated into Spanish! You just have to change the flag in the top menu. At the moment, the App is only available for workers and in English, but we are working to launch the translation tool as soon as possible.
ChatBot
Please follow the instructions step by step and select the most appropriate option when using the ChatBot. In case your question has not yet been resolved, you will be given the option to contact an agent at the end.
If you feel lost during the conversation with the bot, please type "Hello" or "Hello" to restart.
We will send a follow-up message if we do not receive a response within 3 hours, if we do not receive a response within the next 9 hours of this message, the conversation will be automatically closed.
We are here to help you every step of the way!