Subscriptions, contracts, and billing intervals. The amount you pay for Ontop is a combination of these three variables. Here's exactly what you pay for and how to control these payments on your invoices.
✔️ What is changing with the FlexSeats billing model?
Starting June 6th, you will be charged based on the actual number of days workers are active within the billing period, rather than just the number of active workers on the billing date. This ensures more accurate billing.
✔️ How will new contracts be charged?
Our system reviews how many contracts you've added on a monthly basis. For each contract, we look at when during your billing interval they were added. You do not get charged for the time they didn't belong to your workspace.
Contracts created less than 30 days before the billing date will be changed on a prorated basis. The calculation is:
Charge for new contracts: (Price per contract / 30) x Number of days the contract has been active.
✔️ How will terminated contracts be charged?
Same as adding contracts, our system will register that you've removed workers on a monthly basis.
Contracts terminated up to 30 days before the billing date will be charged on a prorated basis. The calculation is:
Charge for terminated contracts: (Price per seat / 30) x Number of days the contract has been active in the last month.
✔️ What are the benefits of the new proration feature?
The new proration feature ensures you only pay for the actual time your workers are active on the platform. This means fairer and more precise billing.
✔️ When will the new billing model take effect?
The new billing model will take effect on June 6th. All invoices generated from this date will use the new proration format.
✔️ What will the new invoice format look like?
The new invoice will have a first page showing the subtotals for each type of full and prorated contract. Additional pages will provide a detailed cost breakdown for each worker.
✔️ How does the new billing model impact my experience?
With the new billing model, you will be billed partially for workers as they are added or terminated, reflecting their actual usage. This replaces the previous method where charges were based only on the number of active workers on the billing date.
✔️ Why was this change implemented?
This change was made to ensure fair and transparent billing. It allows you to pay based on the actual time your workers are active on the platform.
✔️ Who can I contact if I have questions about my invoice?
If you have any questions or concerns about your invoice, please contact our Customer Support Team. They are ready to assist you with any inquiries related to the new prorated billing model.
WhatsApp +1(786) 655-8772
Email: support@getontop.com
This approach ensures that the total amount payable for membership fees is calculated monthly based on actual usage.
If you have further questions, feel free to contact our support team via chat 😊
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