If you're facing technical issues on our platform, don't worry! Many common problems can be resolved with a few simple steps:
1. Perform a Hard Refresh
A hard refresh clears the cache for Ontop's Web Platform without affecting other websites.
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Chrome:
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Windows/Linux: Press Ctrl + Reload or Ctrl + F5
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Mac OS: Press Cmd (⌘) + Shift (⇧) + R or Shift (⇧) + Reload
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Firefox:
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Windows/Linux: Press Ctrl + Shift (⇧) + R or Ctrl + F5
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Mac OS: Press Cmd (⌘) + Shift (⇧) + R or Shift (⇧) + Reload
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Safari (Mac OS): Press Option + Cmd (⌘) + E
2. Log Out and Log Back In
A quick logout and login can refresh your session and fix temporary glitches.
3. Clear Cache and Cookies
Cached data can cause compatibility issues. Clearing your browser's cache and cookies can often resolve these problems.
4. Use Incognito Mode or Private Browsing
Open an incognito window to check if the issue is related to browser extensions or cached data.
5. Check Your Internet Connection
Make sure your internet connection is stable. Restart your router or try a different network if needed.
6. Avoid Using Translation Tools
Translation tools can sometimes cause errors. Use the platform's language settings or contact support for assistance.
If you have further questions,
feel free to contact our support team via chat 😊.
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