This article serves as a guide to understand why your account is not verified and displays a message saying "We're verifying your identity".
When you create your account, one of the steps you must complete is the verification process. After you've gone through this process, you may see the following message: "We're verifying your identity." This message will disappear within a maximum of 24 hours as the platform automatically completes the verification process.
Sometimes, this verification cannot be completed automatically due to potential errors in the process. In these cases, you can contact our support team to validate and assist you in completing the verification manually. (Remember to wait for the mentioned 24 hours before requesting support)
โ Once your account has been successfully verified, you will receive an email confirming that your account is verified.
๐ In case there has been an error in the verification process, you will receive an email with the steps to follow.
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โIf you have further questions, feel free to contact our support team via chat ๐
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